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Program Support Specialist - Jefferson County Youth Residential Program - Watertown Wisconsin
Company: Wisconsin Community Services Location: Watertown, Wisconsin
Posted On: 05/04/2024
Job Responsibilities: Position Summary: This position assists and supports the daily operation of the youth crisis stabilization facility through a variety of clerical and administrative support functions. Essential Functions: - Greet all guests entering Youth Crisis Stabilization Facility including but not limited to; youth, caregivers, family members, county and crisis staff, and professionals.
- Provide customer service by answering phone calls during business hours to provide information and transfer calls.
- Provide clerical support to the YCSF program and staff.
- Responsible for ordering all supplies for YCSF including but not limited to; food, basic youth needs (clothes, hygiene, etc.), cleaning supplies, office supplies, and all other supplies needed for a 24-hour care center.
- Monitor and schedule contracted cleaning company.
- Responsible for the maintenance and service of the program's vehicles.
- Receive and put away deliveries for program supplies.
- Support hiring process by scheduling interviews, greeting candidates, printing interview packets, and completing new hire forms.
- Preparing materials for staff trainings, meetings and other printing needs.
- Monitor building cleanliness (including common areas, resident rooms, and exterior of building) repair list, and organization within the center through daily checklists.
- Support scheduling building repairs and communication with facilities team.
- Monitor room reservation system and be central contact for all room reservations
- Support quality assurance functions to ensure the program remains in certification compliance with DHS 50 in all areas.
- Update and monitor records in online database, SecurManage, to support residential care staff in printing and obtaining records, auditing records, and orientating staff to the database.
- Schedule training and enter staff training records in online training database.
- Support staff remain in compliance with all WCS policies and procedures.
- Develop tracking and monitoring systems to monitor compliance and add efficiencies to center's operations.
- Uphold and promote a positive and supportive culture for youth and staff.
- Maintain client confidentiality within all written and verbal communications
- Adhere to state licensing requirements.
- Adhere to WCS Policies and Procedures.
- Other duties as assigned. Other Duties and Responsibilities: Other job-related duties as may be necessary to carry out the responsibilities of the position. Job Qualifications:Knowledge, Skills, and Abilities: This person must have exceptional customer service and clerical skills. Must possess exemplary verbal and written communication skills, along with strong computer skills that include Microsoft Word, Excel, and database applications. Requires being good at detail work and utilizing analytical and problem-solving skills. Ability to multitask, organize, and assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability needs. Minimal Qualifications:
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