Patient Service Representative - Clinic - Menomonee Falls Wisconsin

Company: Advocate Health
Location: Menomonee Falls, Wisconsin
Posted On: 04/25/2024

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.Licensure, Registration, and/or Certification Required:
  • None Required.Education Required:
    • High School Graduate.Experience Required:
      • No experience required.Knowledge, Skills & Abilities Required:
        • Excellent customer service skills.
        • Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
        • Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
        • Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
        • Excellent organizational skills.
        • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
        • Ability to work in a fast paced environment with a strong attention to detail and accuracy.Physical Requirements and Working Conditions:
          • Exposed to normal medical office environment, may be exposed to potentially ill patients.
          • Must be able to sit for extended periods of time.
          • Operates all equipment necessary to perform the job.This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. More...

                

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