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Customer Service Representative (Toll) - Parkersburg West Virginia
Company: MCI Jobs Location: Parkersburg, West Virginia
Posted On: 05/05/2024
POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support walk-up customer inquiries, new account setup and MOV pass tag issuance at Parkersburg Memorial Bridge facilities. In this role, you will assist with new account set up, payment processing, general questions, and concerns. This is an entry-level, on-site position. Experience in customer service, tech support, inside sales, or back-office support is a plus. - - Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. SALARY $13.50 - $15.00 / hour -------------- ... POSITION RESPONSIBILITIES Essential Duties - Be the face (and smile) of the toll collection operations at the facility offices in Bay City Michigan
- Assist customers with new account setup, questions, and concerns
- Process payments utilizing the toll operations backoffice systems
- Manage in-person customer related inquiries regarding toll activities, complaints, etc.
- Collaborate with customer service professionals to improve to overall customer experience
- Assisting with incoming customer service phone calls to resolve issues
- Complete end of day/shift deposits and balancing reports
- Adhere to all attendance and work schedule requirements -
CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? - It's about building relationships and turning the knowledge you gain in training into customer wins. - Representatives make a difference to customers and the company, providing first in class customer service. - We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. - Required - Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Excellent organizational, written, and oral communication skills
- Ability to work shifts that will likely include weekends
- Cash handling experience on a computerized system
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Excellent interpersonal skills and the ability to build relationships -with your team and customers
COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. - - Standard starting compensation is commensurate with experience. - Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. -Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. - -In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. - Benefits options and plans vary slightly by location. - - JUST A FEW OF THE BENEFITS - Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT |
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