Centralized Merchant Consultant - CRPT/Retention - Spokane Washington

Company: Disability Solutions
Location: Spokane, Washington
Posted On: 04/28/2024

Job Description:Execute retention and deepen relationships for merchant product clients for segments and/or channels including Advanced Client Solutions, Financial Centers, and Digital--- Demonstrate understanding and broad knowledge of merchant pricing, software, gateways, security as well as expert industry knowledge in Retail, Restaurant, Business to Business--- Continuously develop and maintain a strong pipeline for new revenue growth opportunities through inbound and outbound calling activities and follow up--- Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards--- Successfully schedule and manage appointments with clients over the phone--- Leverage the consultative sales process to effectively provide solutions to small business prospects and clients--- Acts as a champion for clients by connecting expertise across the company that helps them achieve their goals--- Adhere to schedule provided by management to ensure availability in contact center environment--- Maintain accurate records and adhere to Service Level Agreements (SLAs)--- May perform other ad hoc duties as assignedRequired Skills:High School Diploma--- 1+ years customer service experience (face to face or call center environment)--- Established customer service, relationship management, and negotiation skills--- Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)--- Ability to work in a fast-paced environment--- Ability to understand technical solutions and processes--- Capability to adapt to an ever changing payment processing environment--- Strong communications, including oral and written presentation skills--- Highly motivated to succeed in a performance driven environment--- Effective planning, time management and organizational skills--- Knowledge or experience in Merchant or Financial Services in similar field preferred--- Contact center experience preferred but not requiredDesired Skills:Advanced Consultative and highly experienced Customer Service Skills*Possesses financial services business acumen with the ability to discuss in depth complex financialsolutions to clients* Experience retaining Merchant, Bankcard or Financial Services in similar field (call centerenvironment)* Highly motivated to succeed in a performance driven environment* Multi-lingual ability is a plusShift:1st shift (United States of America)Hours Per Week: 40 More...

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