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Night Audit - Glen Allen Virginia
Company: Hampton Inn Richmond West Innsbrook Location: Glen Allen, Virginia
Posted On: 05/09/2024
YOUR NEXT DESTINATION AWAITS Careers at Commonwealth LodgingTop Notch Talent + World Class Hospitality We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all guests. The Night Auditor is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports. QUALIFICATIONS, EDUCATION & EXPERIENCE: - High School Graduate or General Education Degree (GED): or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
- Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
- Previous cash handling experience is preferred.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Endure various physical movements throughout the work areas.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
RESPONSIBILITES: |
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