Mission IT Operator with Security Clearance - Burke Virginia

Company: Signature Federal Systems
Location: Burke, Virginia
Posted On: 05/03/2024

Mission IT Operator Location: Springfield, VA Position Responsibilities:
--- Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.
--- Ensure appropriate function of hardware, software, or system functional specifications--- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity.
--- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
--- Supports new infrastructure projects--- Maintains all configuration documentation for assigned infrastructure.
--- Master the steps required to effectively manage and prioritize incidentsWhat You'll Get to Do:
--- Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
--- Monitor, recognize, evaluate, and correlate system and network problems.
--- Responsible for maintaining a privileged user level of access, across numerous high priority systems.
--- Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
--- Interpret system documentation and record problems in appropriate reporting tools.
--- Support after action activities, by collecting data which describes the environment at the time of the failure.
--- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
--- Restart system services as needed.
--- Restart system hardware as needed.
--- Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates.
--- Coordinate with any required resources across the enterprise to resolve operational issues.
--- Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and responseYou'll Bring These Qualifications:
--- Active TS/SCI with Poly required.
--- Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
--- AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement.
--- Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response.
--- Must be able to work a non-standard work week, weekends, and holidays; 12-hour shiftwork expected in support of 24x7 operationsThese Qualifications Would be Nice to Have:
--- System administration experience to include UNIX, Linux, and Windows platforms.
--- Experience with virtualization technologies and software such as VMware
--- Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord. More...

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