NOR 5-24 Field Operations Manager - Richmond Virginia

Company: Orion Talent
Location: Richmond, Virginia
Posted On: 05/02/2024

Position Details:
Title: Field Operations Manager
Location: Richmond, VA
Shift: Dayshift, M-F. Limited weekends due to emergency calls.
Compensation: $100K-$120K
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Travel: Daily travel to customers.

Position Description:
The company is searching for a highly motivated Field Operations Manager to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.
Responsibilities:
--- Ensuring field employee safety
--- Meeting with customers to ensure obligations and expectations are achieved
--- Directing the performance of field maintenance and contractual service operations
--- Conducting field education training with field workforce
--- Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
--- Improving efficiencies, managing route schedules and callback rates
--- Providing technical support
--- Authorizing repair orders and tracking completion
--- Managing labor and material investments within budget
--- Leading change to better efficiency and communication

Requirements:
--- The company is looking to hire a strong Junior Military Officer.
--- Experience with leading a team of technicians is preferred.
--- Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.
--- Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.
--- Candidates must have strong computer and technology skills, business acumen and a passion for customer service. More...

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