Current Statistics
1,753,405 Total Jobs 373,820 Jobs Today 17,913 Cities 222,695 Job Seekers 146,729 Resumes |
|
|
|
|
|
|
Customer Solutions Specialist - Salt Lake City Utah
Company: Disability Solutions Location: Salt Lake City, Utah
Posted On: 05/04/2024
Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist to join our team located in Salt Lake City, UT. The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved. Responsibilities (1st shift) - Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
- Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
- Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
- Uses business software systems to retrieve customer information, verify inventory levels and process orders.
- Verifies customer credit status and completes necessary paperwork to issue credits or debits.
- Provides quotes and assistance to sales force and management within set parameters.
- Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
- Provides customers with informational materials such as sales brochures, marketing flyers, etc.
- Responsible for phone inquiries for service calls and part orders.
- Builds and maintains effective working relationships with all internal Linde customers.
- Performs at a high level to meet call center performance metrics.
- Outsources products and goods from internal and external locations.
- Other duties as assigned.
|
|
|
|
|
|
|