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Technical Intern 3 - Service Desk - Roy Utah
Company: Disability Solutions Location: Roy, Utah
Posted On: 05/04/2024
Job Description About BAE SystemsRecognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.About This JobAir and Space Force Solutions, a business unit within BAE Systems, has two openings for a Technical Intern 3 position. The selected candidate(s) will join our Information Services team and have an important role in supporting our mission of strategic deterrence through continual improvement and innovation. The selected candidates will have the following duties and responsibilities: - Resolve technical problems in a call center/help desk environment
- Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
- Resolve access requests for user accounts and other support functions
- Where possible, use automated tools and scripts to improve efficiency and accuracy
- Provide technical assistance, training and system documentation for users to promote efficient operation of applications
- Perform other duties as assignedWork LocationRoy, Utah, or hybrid remoteTravelClearance RequirementThe applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required.Certification RequirementIf not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security+ or other DoD IAT Level II certification within 6 months of employment.Citizenship RequirementPursuant to a government contract, this specific position requires US citizenship.Required Education, Experience, & Skills Education and experience requirements for this position are as follows:
- High School Diploma
- Current college Junior or Senior student pursuing an accredited degree program in software engineering, information technology, or similar related technical fieldRequired Skills and Education
- Successful candidates will be enrolled in an accredited degree program in Software Engineering, Information Technology, or related area of study.
- Demonstrated ability to exercise discretion and independent judgment in the performance of duties
- Experience with effective oral and written communication
- Demonstrated ability to exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with company personnel, customers and suppliers
- Familiarity with ticketing systems used to communicate with customers
- Demonstrated decision-making skills using sound judgment while complying with policies, procedures, appropriate principles and applicable state and federal laws and regulations
- Customer service skills with ability to research issues and identify solutionsClearance RequirementThe applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred, but not required.Certification RequirementIf not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security+ or other DoD IAT Level II certification within 6 months of employment.Citizenship RequirementPursuant to a government contract, this specific position requires US citizenship.Preferred Education, Experience, & Skills Preferred Education, Experience, & Skills
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