Operations, SME (Subject Matter Expert) - West Jordan Utah

Company: Aligned Data Centers
Location: West Jordan, Utah
Posted On: 04/26/2024

DUTIES AND RESPONSIBILITIES: - - - - - - - Support the development of Practical Operational Training. o - - Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company. - - - - - - - Technical resources to support sites. o - - PM QAQC o - - SD fit out support. o - - Field Service Bulletins review for sites. - - - - - - - Support Operations best practices. o - - This position will support site operational training of all team members. o - - Maintain Operational awareness culture. o - - Site support for SMEs and ARMs. o - - Be the go-to of operations technical training documents for the site. - - - - - - - Operations specific Training. o - - Take part in hands on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills). o - - Collaboration with Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure. o - - Take part in assessing site operations teams through AMMO audits. o - - Help identify operational processes that can be improved and standardized across all markets. - - - - - - - AMMO audits follow ups and review and establish action plans with OPS SME. - - - - - - - Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments. - - - - - - - Understand the engineering design and operational aspects of all electrical systems. - - - - - - - Conducts a routine and on-going assessment of all building systems operations. - - - - - - - Assist with establishing baseline MOPs and EOPs needed to operate a site. o - - Report findings to OPS SME to drive process improvement and share lessons learned across the different sites. o - - Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFT's. QUALIFICATIONS:

• LCFT/CFT Qualified - Building specific Qualified.
• Minimum Three years of responsibility in
  • building systems and critical facilities equipment.
  • Professional licenses strongly preferred (electrical and mechanical licenses)
  • Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
  • Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints. -
  • Requires a high level of commitment to customer service, whether co-workers or clients.
  • Requires in-depth knowledge of applicable rule's laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
  • Ability to analyze and solve problems involving several options with limited information.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
  • Requires advanced analytical and quantitative skills.
  • Proven management skills, customer service orientation, and problem-solving knowledge.
  • Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
  • Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
  • MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint. QUALIFICATIONS: - - - - - - - Bachelor's degree preferred with 10 years' experience or minimum of 12-15 years of related experience in lieu of degree. - - - - - - - - Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents. - - - - - - - Ability to project and time manage effectively. - - - - - - - - Ability to develop operational standards, project tracking, and management documents. - - - - - - - - Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints. - - Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public. More...

        

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