Airport Customer Service Lead - ELM - Elmira New York

Company: Unifi
Location: Elmira, New York
Posted On: 04/30/2024

Requirements and Description

Essential Functions / Key Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications
  
  Pre-requisites:
  
  • Must be a local (in-state) resident.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security. Experience:
    
    • No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities:
      
      • Excellent customer service skills.
      • Strong work ethic.
      • Ability to work in a team oriented environment.
      • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
      • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. Preferred Qualifications
        
        Experience:
        
        • 1+ year of relevant experience. Knowledge, Skills & Abilities:
          
          • Able to communicate information and instructions verbally and/or via radio equipment.
          • Able to communicate effectively in a professional manner.
          • Able to work quickly and efficiently to meet tight time restrictions. Working Conditions
            
            Work Schedule:
            
            • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Physical Demands/Requirements:
              • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
              • Must be able to carry heavy items up and down jet way stairs.
                "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status." More...

                    

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