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Patient Survey Program Manager - Fort Worth Texas
Company: Disability Solutions Location: Fort Worth, Texas
Posted On: 04/26/2024
Location:Rosedale Office BuildingDepartment:Patient ExperienceShift:Standard Weekly Hours:40Summary:This is a hybrid remote/onsite position.As the patient voice program manager you make a difference by ensuring administration and measurement for the patient and family voice is being leveraged and optimized for Cook Children's Healthcare system. You are responsible for designing, implementing, overseeing and reporting on all patient and family surveys that assess their experiences. This job includes creating, sharing and presenting in-depth analyses of all patient metrics garnered from comprehensive audits, patient experience surveys, online reputation reviews, written or verbal compliments and complaints, and qualitative data from multiple sources.Qualifications: - Bachelor's degree in Health Administration or related field required; Master's degree preferred, Public Health, Public Policy or a related field.
- Minimum of 5 years' experience working with patient survey, transparency and reputation management administration and data management.
- Strong program management experience and organizational skills with the ability to lead multidisciplinary teams to achieve project outcomes.
- Experienced in developing data reporting and visualizations.Licensure, Registration, and/or Certification:
- CPXP or to be obtained within one year required.Knowledge, Skills, Abilities:
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