Shelter Manager - Sulzbacher Village - Jacksonville Florida

Company: Sulzbacher
Location: Jacksonville, Florida
Posted On: 04/26/2024

Job Title: Shelter Manager
Department: Human Services
Reports To: President of Housing
FLSA Status: Exempt
Hours: Full-time
Location: Sulzbacher Village



Summary
The Shelter Manager is an interdisciplinary role responsible for ensuring the overall security, efficiency and general operations of Sulzbacher Village. He/she works collaboratively with other departments to develop and implement a seamless continuum of care for residents. The Manager also plays an important role to ensure that grant requirements are met, including accurate and timely required reports.



Supervisory Responsibilities
The Shelter Manager supervises multiple functions including Intake and Compliance Coordinator, Advocates, Americorps Member, Interns, and shelter volunteers.



Essential Duties and Responsibilities


1. Works in close partnership with Housing leadership, managers and employees to ensure efficient operations; cultivates a respectful culture that affirms the integrity and dignity of each resident and upholds the mission, philosophy and positive public image of the Center.

2. Assists in developing and maintaining assigned budget(s)

3. Utilizes creative problem solving and innovation to streamline operations; Continually reviews and revises policies and procedures to ensure efficient operations within the shelter and across departments, and to proactively support continuous improvement

4. Works closely with the Director of Facilities, Director of Food Services, Director of Early Learning and After School Programming, to monitor, evaluate, and improve overall effectiveness and integration of respective programs; Works closely with Health Services to ensure a seamless continuum of care and improved compliance for shelter residents.

5. Recruits, directs and evaluates the work of assigned direct reports

6. Serves as FSCJ Bachelor level intern supervisor. Coordinates with Human Resources and Volunteer Coordinator to facilitate the recruitment of interns and volunteers

7. Provides oversight of labor management and determines appropriate staffing levels to accommodate the needs of the Shelter operation

8. Provides oversight and guidance for all shelter client relations including (but not limited to) grievances, critical incidents, and safety/facility concerns

9. Monitors utilization of the Client Track HMIS database to ensure timely and accurate reporting of all client data; prepares reports and statistical data as required

10. Facilitates interdepartmental communication and conducts regular staff and client meetings

11. Develops and implements training programs to cultivate excellent customer service, shelter program compliance, safety and security for clients and staff

12. Ensures compliance with shelter policies and procedures including but not limited to intake, dorm standards, chores, and facility safety


13. Works closely with the President of Housing and Management team on safety and security measures for the campus

14. Works as part of the interdisciplinary team that plans and executes new programs and activities for clients.

15. Works in partnership with community agencies and other organizations to identify and recommend opportunities to expand services.

16. Any other duties as assigned.



Resident, Guest and Internal Focus
The Shelter Manager is sensitive to cultural, spiritual and practical needs of residents, families, guests and staff members in all interactions. He/she provides positive feedback and comments about the quality of work and effort that have been offered by patients, residents, families and coworkers, and adjusts priorities and schedules to meet specific customer needs. The Manager reports and/or corrects problems related to safety, cleanliness and comfort of resident, patient and work areas, and follows Universal Precautions and Infection Control techniques. He/she demonstrates an understanding of their role in facility safety plans and procedures related to fire, weather and other disasters.





Education and/or Experience


--- Bachelor's Degree required, Master's Degree preferred in Social Work, Public Administration or Human Services from an accredited university preferred

--- Minimum of 2 years' experience in a social service/management setting

--- Previous managerial experience preferred





Physical/Mental Demands & Working Conditions


--- Must be 21 years of age

--- Personal car and valid Florida driver's license

--- Acceptable annual Motor Vehicle Record check

--- Ability to pass a Level II Background Screening

--- Excellent interpersonal, communication and management skills

--- Physically able to work in a fast paced environment

--- Ability to work various shifts as required to ensure that services are effectively provided to residents

--- Ability to travel

--- Ability to provide training and educational seminars/sessions

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