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Medical Receptionist-Mental Health Outpatient Clinic - Englewood Colorado

Company: Rogers Behavioral Health
Location: Englewood, Colorado
Posted On: 04/26/2024

Rogers Behavioral Health Denver is excited to announce a new opportunity! We are looking for a Clinic Assistant who can partner with our Director of Operations to complete receptionist and billing responsibilities related to clinic operations; including coordinating patient information, maintaining confidentiality of patient files, and coordinating billing functions with central offices.

Clinic Hours: Monday through Friday 7:45am to 4:15pm, no nights or weekends.Job Duties & Responsibilities:Perform departmental clerical and receptionist functions timely and accurately.

  • Communicate messages to others timely and accurately.
  • Answer telephones in a courteous manner within three (3) rings, and direct calls appropriately.
  • Greet and screen visitors and assist in meeting requests for information.
  • Type general messages for the department.
  • Make appointments for the unit.
  • File documents in the unit manuals and resource areas.
  • Copy documents for unit staff.
  • Sort and distribute mail.
  • Maintain the filing system and ensure that needed forms are readily available.Perform departmental billing functions timely and accurately.
    • Produce complete and accurate claims.
    • Prepare the Hospital deposit worksheet, the bank deposit ticket, and scanning all checks.
    • Balance accounts receivable and prepare deposit reconciliations.
    • Prepare professional, all-inclusive fee bills for submission to Accounts Payable.
    • Prepare vendor bills for submission to providers.
    • Post payment denials of insurance Explanation of Benefits into the billing system.
    • Type and log hospital and physician payments into Excel spreadsheet.
    • Assist with producing and mailing monthly statements.Maintain medical records in a functional, detailed, and accurate manner.
      • Review all active medical records for filing needs, correct placement of forms, and new orders to be transcribed.
      • File laboratory and other diagnostic reports in an accurate and timely manner.Maintain appropriate supplies for the unit and enter charges for patient-specific supplies and treatments.
        • Sign out and distribute supplies in a fiscally prudent manner.
        • Anticipate and arrange for department supplies to avoid interruptions in patient care or complaints from caregivers.
        • Place weekly food orders.
        • Facilitate communication and assist in providing information to patients, families, visitors, and health care providers.
        • Report relevant information to the manager, appropriate health care provider or department.
        • Prioritize tasks and demonstrate ability to organize workload.
        • Respond to requests from physicians, patients, families, visitors, and health care providers. Take appropriate action.
        • Respond to codes and crisis situations as needed, under the direction of clinical staff.
        • Assist with patients at arrival and departure times under the direction of clinical staff.Participate in Hospital committees, meetings, and team projects.
          • Demonstrate punctuality and preparedness.
          • Actively participate in discussions; be prepared to discuss agenda topics.
          • Contribute in a positive, solution-focused manner.
          • Share results of committee work at unit meetings and/or in other venues.Facilitate intra-department communication and oversee patient care and safety.
            • Promote a team environment by example and by participating in workload completion, when necessary.
            • Interact with employees, physicians, and the public in a sensitive, positive manner.
            • Understand and use the Human Resources policies and procedures manual.
            • Serve as a positive customer-service role model by greeting all that approach for assistance.
            • Attend department meetings, participate in communication, contribute to problem resolution, and take minutes, when needed.
            • Facilitate accurate exchange of information.
              • Help with system and other changes in a timely fashion.
              • Contribute to refining systems for direct feedback to unit staff, communication book, interdisciplinary report, memos, and memo boards.
                • Identify problems and/or potential problem areas and work cooperatively with other departments to resolve system problems.Attend and participate in Hospital activities.
                  • Demonstrate responsibility and initiative by attending all mandatory in-services.
                  • Participate in fire drills, evacuations, and emergency codes when circumstances exist.
                  • Perform duties as directed by the day treatment manager.Use computers and software to complete job responsibilities requiring written documents.
                    • Know and use standard office software platforms and electronic medical records system.
                    • Assist the manager and department staff by preparing documents and minutes.Additional Job Description:Education/Training Requirements:
                      • Eighteen (18) years of age, or older.
                      • High school diploma required.
                      • Graduate of a two-year medical billing/coding program is strongly preferred.
                      • Proficiency with electronic health record software is required; Cerner is preferred.
                      • Previous experience working in a psychiatric setting is preferred.
                      • Valid Florida driver's license: will be required to have driving record approved by Rogers Memorial Hospital's insurance carrier.
                      • Basic knowledge of equipment utilized to perform clerical duties.
                      • American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
                      • Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required. More...

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