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Help Desk Technician II - Culver City California
Company: Bayview Hunters Point Foundation for Community Imp Location: Culver City, California
Posted On: 04/26/2024
Help Desk Technician II (Sepulveda Information Technology) This position is on site. The pay range for this position is between $27.30 - $30.33 hourly. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality. Summary - Maintaining high level of customer service.
- Assisting staff, help desk technician, and administrators with problem resolution and special tasks.
- Documenting problems, resolutions, and procedures in knowledgebase.
- Provide second level, advanced troubleshooting and escalating issues to administrator level when required. Primary Duties
- Provide advanced troubleshooting for problem tickets escalated from level one support.
- Imaging desktops and laptops
- Documents trouble calls in the Help Desk ticketing system.
- Conducts Active Directory administration tasks.
- Provides iPad, laptop, and remote user support.
- Works with administrators on special projects and task assignments.
- Travels between remote sites for support.
- Provides Sharepoint support.
- Maintains current subject matter knowledge through continuing education and certifications.
- Works with other departments on projects, training and support.
- Maintains a high level of satisfaction and professionalism.
- Attends and participates in routinely scheduled program, division, and Agency staff meetings. Equipment Operation
- Telephone/fax
- Computer, printer, and related equipment
- Other equipment as needed
- Copy machine Software includes all programs utilized by any department or division in the Agency including:
- Help Desk software
- Windows Operations Systems
- Microsoft Office Applications (Word, Excel, Access, PowerPoint, etc.)
- Accounting Software
- Other (please add) Position Requirements
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