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Product Director, Digital Channels - Berkeley California
Company: Fiserv, Inc.
Location: Berkeley, California
Posted On: 04/26/2024
Product Director, Digital Channels page is loaded Product Director, Digital Channels Apply remote type Onsite locations Berkeley Heights, New Jersey time type Full time posted on Posted Yesterday job requisition id R-10310366 Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Product Director, Digital Channels Job Posting Title: Product Director, Digital Channels What does a successful Product Director of Digital Channels do at Fiserv? Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants. -As a successful Product Director of Digital Channels, you will ensure that Fiserv delivers best-in-class software solutions to enable our clients to communicate quickly and effectively to their consumers. In this role you will ensure our solutions meet our clients' specific needs while maximizing revenue and improving operational efficiency through the commercialization of our communication product suite. What you will do: You will be responsible for participating in, tracking, and managing the full lifecycle management of our Communications products, from requirements writing through crafting executive-level updates on product progress toward objectives. - Provide in-depth walkthroughs of our digital communication journeys for new and existing clients.
- Understand in the intricacies of our product's technical aspects, including client application onboarding and API integration.
- Manage multiple client priorities and maximize efficiency in a constantly evolving environment.
- Assist clients, digital providers and internal implementations teams in troubleshooting and the adoption of our suite of communication products.
- Lead technical product teams through the ideation, development, and launch of innovative products
- Assist in establishing a shared vision across the organization by building consensus on communication strategies and priorities leading to product execution.
- Enhance communication products and business processes based on industry trends and client needs.
- Collaborate with senior leaders in business and technology groups to ensure timelines and deliverables are being met for cross-functional initiatives.
- Streamline and improve operational processes to enhance efficiency and productivity.
- Experience with consumer communication products, including email, in-app messaging, text messaging, preferred. What you will need to have:
- Bachelor's degree in information science, engineering, business or a related field required.
- 10+ years of experience in Product Management and/or Product Design operating in an Agile development environment
- 5+ years of experience in the Payments Industry
- Able to influence outcomes and people without reporting lines
- Critical thinking/analytical leadership experience What would be great to have:
- Knowledge and experience of product management best practices spanning product development, product management, pricing and go-to-market.
- Experience reviewing the technical components of products/applications, root cause investigations, and discovering new ways to improve product performance and processes.
- Experience with communication products, such as SMS, email, voice, and push.
- Experience communicating and managing clients in the financial services industry. Perks at work:
- We're #FISVProud -of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. This role is not eligible to be performed in Colorado, California, New York or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please:
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