Customer Service Representative - Canal Winchester Ohio

Company: Hall's Culligan Water
Location: Canal Winchester, Ohio
Posted On: 04/26/2024

Culligan of Central Ohio in Canal Winchester is currently seeking a Customer Service Representative to join our office support team. We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry. The right person will have scheduling/dispatching experience, will be successful in handling customer issues, and have experience communicating with field staff in a service-oriented industry. If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you!WHY SHOULD YOU WORK FOR CULLIGAN?Great full time, Monday-Friday 8am to 5pm work scheduleCompetitive hourly rate starting between $17.20-$18.50/hr. with bonusPaid time offFull benefits package including 401k with company matchCareer advancement opportunitiesStable and growing, family-oriented companyWe like to promote from within!Use of free Culligan equipment in your home!ResponsibilitiesSchedule service calls, dispatch service technicians to customer locationsCommunicating effectively between sales and service departmentsAnswer incoming calls from our very important customersResolve any product or service-related issues; follow up to ensure complete customer satisfactionClose out billing and work orders; prepare paperwork for next business dayTake payments and maintain customer records by updating account informationScheduling new customer initial inspectionsPrepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)Troubleshooting over the phone and email minor technical issues related to water treatment equipment and reporting resolutions back to management. QualificationsCustomer service and multi-line telephone experience requiredScheduling and Coordinating service and sales -Routing/Dispatch experience highly desiredMust be proficient in Microsoft OfficeAccount collections experience preferredAbility to prioritize tasks in a fast-paced fun environmentStrong work ethic (honesty and integrity are key for this position and to our organization)Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendorsExceptional problem-solving skillsAbility to work independentlyCandidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicableBenefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.INDHCMEducationPreferredHigh School/GED or betterEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)by Jobble More...

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