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ServiceNow Virtual Agent Developer - Texas City Texas
Company: Tekfortune Inc Location: Texas City, Texas
Posted On: 04/25/2024
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you. Role: Location: Duration: Required Skills: Job Description: Responsibilities: - Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.
- Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
- Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.
- Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.
- Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.
- Continuously monitor and analyze virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.
- Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
- Stay up-to-date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.
- Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed. Qualifications:
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