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Senior Salesforce Architect - San Francisco California
Company: Turo Location: San Francisco, California
Posted On: 04/25/2024
Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. About the team: Turo is searching for a highly motivated and experienced Senior Solution Architect to join our Enterprise Applications team, to serve as the systems subject matter expert and business partner for Turo's Host Success Operations Team. Under the guidance of the Manager Enterprise Applications, with support from other business stakeholders, you will be responsible for supporting the day-to-day operations and strategic Expansion and optimization of Turo's current Salesforce and related products in the Sales Ecosystem. You will need to juggle a diverse workload that includes application development lifecycle management, user lifecycle management, business workflow automation, product integration designs, troubleshooting, and continual optimization. This is a great opportunity for someone passionate about combining Technology , Sales, and Customer Success Operations. What you will do: - Partnering with the salesforce developer, this role is required to develop and maintain customizations for applications that Support the Host Success team
- Create and maintain Current and Target state architecture of sales tech stack
- Define and continuously enrich and optimize Customer Account Master, and reimagine salesforce schema to support Business needs.
- Provide ongoing system/technical support to salesforce users and business partners, including training.
- Work with Reps, TAMs, and SaaS Providers teams in solution demonstrations.
- Maintain product roadmap and architectural standards to ensure Salesforce development projects align optimally with business objectives.
- Keep up-to-date with Salesforce Cloud Suite functionality, new features, and modules. Identifying and recommending other key technologies to support and improve the business processes across the entire Turo's Sales, Support Operations & Marketing Use cases.
- Perform integrity testing of system upgrades and development releases prior to migration to production.
- Define the algorithm and technical specification required for hands-on coding work on projects as needed and supervise the development done by the salesforce developer in Salesforce IDE.
- Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation;
- Fill functional lead or system expert roles on production and sandbox Salesforce environments and related systems;
- Maintain all configurations in Salesforce to optimize the platform; Be responsible for the change management and release process of Salesforce enhancements and development.
- Partner with business teams to build out requirements for new processes that incorporate IT security best practices
- Maintain documentation for integrations and other customizations performed within the platform.
- Ensure proper change management and compliance with security, regulatory, and audit requirements.
- Support and maintain existing systems, including troubleshooting issues reported by users. Work with the Data, Integration, and application teams to arrive at the right resolutions. Ensure the fixes are tested prior to the release.
- Maintaining systems controls aligning with SOX IT general controls.
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