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Atlassian Subject Matter Expert (SME) II - Dayton Ohio
Company: JJR Solutions, LLC
Location: Dayton, Ohio
Posted On: 04/25/2024
Job Type
Full-time
Description
Are you a transformational leader who wants to make a difference for your client? Are you a strategic thinker skilled at solving complex challenges? Are you looked at as an expert in your field?
If this sounds like you, we've got the perfect job!
We are looking for candidates who like analyzing, thinking through, and solving complex challenges. You will be trusted to share your insights and recommendations with clients to inform their organizational, strategic, and programmatic initiatives. You will be surrounded by a team of other Rock Stars!
Why you should work with us.
First and foremost, we care deeply about every member of our JJR family and as a company, we are inspired by something greater than ourselves. Second you will play a vital role in building lasting partnerships with clients to advance their performance and create high-impact, meaningful value. Finally, culture is our thing; we are committed to the well-being of each employee.
Need proof? Here is what people are saying!
- "JJR is one of the best companies I have worked with (for) in the past 20+ years." - Anonymous employee feedback from internal engagement surveys
- "I feel JJR does a very good job of hiring people who will work well in the group dynamic - people who share the same work ethic and values, which makes for working together to be much easier and more enjoyable." - Anonymous employee feedback from internal engagement surveys We value feedback, but we think you should come see for yourself!
You in? Here are the details.
Title: Atlassian Subject Matter Expert (SME) II
Location: On Site - Dayton, OH (Client Site)
Classification: Salary, Exempt
Travel:
Security Requirement: Must possess a Secret security clearance with a Top Secret security clearance highly preferred.
Position Description:
The Air Force Life Cycle Management Center (AFLCMC) seeks to create, sustain, and continuously enhance their digital services, capabilities, and solutions across the organization, providing useful, usable, efficient, and effective ways to manage and streamline their processes through the configuration of existing platforms and tools.
AFLCMC requires a contractor to deliver capabilities to provide Program Office support. The contractor shall incorporate relevant methodologies, including Customer Experience (CX), Human-Centered Design (HCD), User Experience (UX), and Human-Systems Integration (HSI), to cultivate deep empathy with stakeholders; generate ideas; build, test, and refine innovations; replicate and mature solutions; and achieve the scale required to accelerate the delivery of capabilities, streamline processes, and advance operations.
Position Expectations: - Perform all required responsibilities and duties in accordance with JJR's Handbook and job description
- Actively engage in your role, make informed decisions, be accountable for all outcomes, and be a positive influence for JJR
- Deliver exceptional service to internal and external clients, partners, teammates
- Provide leadership to employees to support optimal performance
- Contribute to the programs and initiatives designed to advance company strategic priorities Duties:
- Lead and manage installing and configuring, administering, and integrating Jira and Confluence products
- Manage Atlassian Jira instances in both server and data center
- Collaborate with senior leaders and various teams to implement Jira workflows and project configurations to improve efficiency.
- Provide user management, training, and support for Atlassian Suite
- Lead implementation, management, and support of products and plugins across the entire Atlassian suite of tools
- Identify ways to optimize and improve Atlassian setup, process workflows as well as identify where functionality can or cannot meet user requests.
- Develop performance indicators, dashboards, and advanced filters in Jira/Confluence to provide end-users and business leadership with informative data.
- Provide recommendations to end users and leaders on standard practices and processes within the Atlassian Suite
- Work with various teams to identify procedural efficiencies with workflows, custom fields, and other requirements
- Transfer knowledge and help teams continuously reflect and improve processes, and becoming more effective in their roles by increasing outcomes, collaboration, and quality practices
- Communicate effectively when reviewing customer requirements to be translated into technical requirements
- Properly define/document new policies, run books, change requests, and requirements documents
- Perform agile software development where work is managed in development sprints including backlog grooming, sprint planning, sprint execution, deployments and sprint retrospectives
- Coach and mentor Scrum Masters, Product Owners, Agile Teams and management to enhance release planning, Agile ceremonies, continuous integration, and continuous delivery practices
- Ensure proper use and reporting of SBIR technologies as required on projects. This may include direct support for scenario input and/or analysis recommendations, documentation of use cases, identifying capability gaps, and providing recommendations for future enhancement
- Additional duties' as assigned Required Education, Experience, & Skills:
- 5+ years of experience administering and supporting JIRA and Confluence in a large enterprise environment
- Minimum of a bachelor's degree in any of the following: business, economics, program management, math, or engineering.
- Strong communication skills, both written and verbal
- Ability to learn quickly and work under pressure in a fast-paced environment
- Excellent organizational and time management skills
- JJR may choose to substitute education with relevant experience Preferred Education, Experience, & Skills:
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