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Bilingual English/Spanish Customer Service Representative - Onsite - Pompano Beach Florida
Company: Teleperformance USA Location: Pompano Beach, Florida
Posted On: 04/25/2024
Overview This position will be based on-site at our North Lauderdale, Florida location. About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: -
Paid Training -
Competitive Wages -
Full Benefits (Medical, Dental, Vision, 401k and more) -
Paid Time Off -
Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! Responsibilities Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. -
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns -
Calmly attempt to resolve and de-escalate any issues -
Escalate interactions when necessary and appropriate -
Respond to requests for assistance and/or possible processing payments -
Track all call related information for auditing and reporting purposes -
Provide feedback on call issues -
Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. |
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