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Advocacy Care Coordinator- Ruskin Location - Ruskin Florida
Company: The Crisis Center of Tampa Bay Inc. Location: Ruskin, Florida
Posted On: 04/25/2024
Position Summary The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges due to the trauma of sexual assault or abuse, domestic violence, medical emergency, suicidal thoughts, chronic emotional or situational stress. The primary responsibility for the Care Coordinator is to provide services through a trauma-informed framework and increase the client/family supports and provide linkages to services that improve the quality of life for clients/families. Strategic/Transformational Duties and Responsibilities - Provide exceptional customer service and care coordination to clients referred to Corbett Trauma Center from community partners or internal referrals.
- Inform and educate clients, including children and non-offending care givers, on the unique benefits of trauma reduction services.
- Identify client barriers to trauma therapy appointments.
- Assist clients with resources to address barriers and connection to trauma therapy.
- With client's consent communicate updates to community partners.
Transactional/Administrative Duties and Responsibilities - Provide direct client services to the community by the prescribed methodology; perform crisis intervention and advocacy to meet various needs in a variety of community settings to improve quality of life as it is affected by trauma and victimization.
- Conduct and document triage and fact-finding interviews in order to assess basic and (long-term household) needs and identify services best suited to address concerns, information and referral activities, warm referral and assistance with navigation of local system of care, and community resource linkages.
- Collaborate with internal and external programs to assist referred clients.
- Maintain relationships and ongoing communication with community agencies who are providing case management and (household) supports in order to effectively coordinate services on behalf of the client and their families.
- Engage in person/family-centered, strengths-based practice that includes adults, teens, youth and children.
- Proactively address and implement solutions to issues effecting client's active participation in the healing process.
- Document client case records accurately and in a timely manner (within 24 hours) following protocol by writing comprehensive case notes, Care Coordination plans, reports, and other pertinent information used to document contacts, resources used, and client needs in conformance with local, state and federal guidelines.
- Complete customer satisfaction surveys as required.
- Complete and submit required reporting information as required.
- Complete and submit appropriate (time) logs as required.
- Staff all cases a minimum of once per month, or as needed, with supervisor.
- Attend outreach events to increase awareness of Crisis Center services to community members.
- Attend all required training and engage in other training curricula and activities mutually agreed to with the supervisor that enhances ability to perform duties of this position.
- Adhere to the written Policies and Procedures.
- Perform such other duties as may be assigned by the supervisor.
Required Competencies - Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
- Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
- Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively
- Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
- Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
- Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
- Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
- Self-Management- Taking of responsibility for one's behavior and well-being; Working effectively under stress and adapting one's style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.
Education and Experience - Bachelor's degree in mental health or social services field.
- Minimum of one year case management or service referral experience.
- Knowledge of social services, trauma informed care principles, and crisis intervention skills required.
- Complete 30-hour self-study (within 30 days of hire) training through the Florida Council Against Sexual Violence including role plays and on the job requirements.
- Must have a valid Florida State Driver's License and be able to drive in the state.
Knowledge, Skills and Abilities |
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