Customer Service Representative - Round Rock Texas

Company: Gator Garage Doors
Location: Round Rock, Texas
Posted On: 04/25/2024

Description

Are you prepared to dazzle as the newest addition to Gator Garage Doors' Customer Service team? Step into a vibrant atmosphere where our Customer Service Department pulsates with energy, serving as the core of our operation. We're scouting for an individual with unparalleled customer service prowess and exceptional multitasking skills.

As a pivotal member of our team, you'll field calls from homeowners in Austin, guiding them through their garage door queries and conundrums. If you're fueled by a passion for delivering stellar service and thrive amidst the hustle and bustle of a high-paced environment, we want you on our team!

At Gator, we have two exciting shifts available: a full-time Customer Service Rep role from Monday to Friday, perfect for those ready to dive into a fast-paced environment with a keen eye for detail. Additionally, we're seeking a Weekend Rockstar, ready to take on the role of a superhero from Friday to Monday. Are you the independent soul who thrives on being the jack-of-all-trades, seamlessly handling calls and coordinating with our technicians in dispatch, all while keeping your cool under the weekend pressure?

If either of these opportunities sounds like your cup of tea, then look no further - we're searching for the next rockstars at Gator Garage Doors. Join us in making waves and apply now to kickstart your journey with us!

Responsibilities

--- Answer all incoming phone calls and promptly return missed calls to schedule and enhance customer appointments, ensuring overall satisfaction
--- Utilize Service Titan software to generate accurate invoices and estimates
--- Handle technician dispatching and related tasks efficiently
--- Proficiently accept credit card payments through the designated platform
--- Organize and categorize emails into relevant folders
--- Ensure timely responses to web lead emails through phone, email, or chat
--- Respond to customer emails professionally, reporting important matters to the supervisor daily
--- Verify the proper upload of receipts, checks, and photos by technicians in designated locations
--- Confirm technicians mark invoices as paid and send paid receipts to customers
--- Regularly monitor and respond to reviews on Yelp, Google, Facebook, and other web forms
--- Manage overall accounts for a positive online presence
--- Complete various forms on behalf of the company
--- Scan and organize files systematically
--- Assist in training activities as required
--- Tackle additional duties as assigned to meet evolving business needs

Qualifications

--- Ability to communicate professionally and courteously with customers and co-workers - emails, phone calls, and in-person
--- Must be proficient in Microsoft Office Suite (Word & Excel), Google Suite (Forms, Sheets, Docs, Calendar), Windows computers, and typing
--- Must have excellent troubleshooting skills, think independently, and be a problem solver.
--- Ability to learn new software and assimilate to different systems (ex: Service Titan) to effectively meet the needs of the business
--- Possess excellent people skills
--- Must present professionally through dress, communication - written and verbal - and conduct.
--- Have reliable transportation.
--- Pass a background check More...

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