 |
|
 |
 |
Client Service Representative II - White Plains New York
Company: Quest Diagnostics Incorporated
Location: White Plains, New York
Posted On: 04/25/2024
Client Service Representative II - White Plains, NY - Monday to Friday 9:00AM - 5:30PMAnswers and resolvestelephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.Pay Range: $19.44 - $29.16 / hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical/Dental/Vision for FT employees who work 30+ hours15 PTO days first yearPaid HolidaysAnnual Bonus Opportunity401(k) with matchingcontributionsVariable compensation plan (AIP) bonusEmployee Stock Purchase Plan (ESPP)Employee Assistance Program (EAP)Blueprint for WellnessTuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hoursOpportunities for career advancementTraining provided!
- Use proper telephone etiquette and all available resources torespond to incoming customer inquiries,requestsand complaints competently and courteously.
- Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
- Research and resolve more complex customer issues, including those referred by CSR I and Assistants.
- Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
- Report priority and critical results to clients following established procedures for reporting and documentation. Follow all policieswith regard tofollow-up and shift change hand-off of information.
- ReportTNPsto clients by phone and process when contact is complete.
- Report laboratory results to clients and patients using established protocols.
- Follow through in a timely manner toresolveall issues and concerns.
- Provide education and guidance to clients aboutlab processes.
- Escalate issues as appropriate to keep supervisor informed ofclient concerns,problemsor deviations from established procedures.
- May provide coaching and/or training to less experienced staff.
- Provide suggestions for process improvements to maximize quality and efficiencies in thedepartment
- Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
QUALIFICATIONSRequired WorkExperience:Two(2)to three(3)yearscustomer service and/or related health care experience required.Preferred Work Experience:Previousclinical laboratory and/or customer service in a call center environment preferred.Physical and Mental Requirements: - Sitting for long periods of time.
- Repeating motions that may include the wrists, handsand/or fingers. (Typing)Knowledge:
- Proper telephone etiquette to handle customerinquiries
- Basic knowledge of operating office equipment
- Basic understanding of fundamental medical and laboratory terminology
- Understand the importance of Quality Service and how it ismeasuredSkills:
|
 |
 |
 |
 |
RSS Job Feeds