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Knott's Scary Farm Guest Experience Supervisor - Buena Park California
Company: Knott's Berry Farm Location: Buena Park, California
Posted On: 04/25/2024
Overview:$20.29 / hour -As a Guest Experience Supervisor (Scary 13) at Knott's Scary Farm, you will play a vital role in ensuring our guests have a safe, enjoyable, and memorable experience during their visit. - You should be able to comfortably and confidently deescalate challenging guest-facing situations while providing exceptional guest service and maintain a high level of professionalism and enthusiasm. - Previous experience in guest service or hospitality is preferred. - This role is compensated at a rate of $20.29/hour -Knott's is an equal-opportunity employer. Performers must be at least 18 years old. -We support a drug-free workplace and perform pre-employment substance abuse testing, physicals, and background checks. -KNOTT'S SCARY FARM EVENT DATES ARE AS FOLLOWS*:(September) 19, 20, 21, 22, 26, 27, 28, 29,(October) 3, 4, 5, 6, 10, 11, 12, 13, 17, 18, 19, 20, 24, 25, 26, 27, 31,(November) 1, 2*Event dates are subject to change - Responsibilities: - Confidently assist guests with a friendly and approachable demeanor.
- Assist guests with inquiries, directions, and information about attractions, shows, and event offerings.
- Provide accurate and timely information regarding ticketing/pricing, event information, entertainment changes and premium ticketed packages.
- Uphold all event policies and demonstrate a commitment to customer service in all aspects of employment.
- Providing guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving accurate directions.
- Collaborate with team members to ensure seamless operations and guest satisfaction.
- Uphold Knott's Scary Farm's standards of excellence in guest service delivery.
- Performing other duties as they are assigned -which may include supervising a maze venue and assisting with HR related situations. -
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