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IT Help Desk - Clearfield Utah
Company: BC Tech Pro Location: Clearfield, Utah
Posted On: 04/24/2024
Job Description This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. - This is a full-time, onsite position.
- Benefits include Health, Dental Vision and 401k.
- Pay starts at $20.50 per hour
Responsibilities: - Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provides support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Qualifications: Qualifications Education and Experience: - Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
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