I.T. Network Technician - Ferndale Michigan

Company: Robotic Assistance Devices LLC
Location: Ferndale, Michigan
Posted On: 04/23/2024

We are looking for a I.T. Technician to join our manufacturing team. The successful candidate should have experience and background with a degree in a relevant I.T field from a college or university. The role will require working within a cross disciplinary team in a production environment to sustain our manufacturing efforts.

Responsibilities

• Provide technical support for hardware, software and network related issues.
• Configure, install, and manage corporate devices including but not limited to PCs and Android tablets.
• Manage incoming support inquires from our Ops Team.
• Balance incoming support requests and escalation, while attempting to determine root causes to
• Resolve user issues on manufacturing floor and in field.
• Assist in creating and maintaining of documentation.
• Observe all safety rules and promote a safe working environment with team members.
• Maintain strict GMP (Good Manufacturing Practices).
• Debugging and troubleshooting
• Follow the company process Qualifications
  • College degree in computer science or equivalent.
  • CompTIA A+ certificate
  • Minimum 2+ years of experience in a technical support role.
  • Hands on experience with Office365 environment
  • Experience with PC imaging and deployment software
  • Working knowledge of Windows and Linux desktop operating systems
  • Experience with troubleshooting and debugging approaches.
  • Basic understanding of network TCP/IP model.
  • Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
  • Commitment to continuous improvement and quality of support and service
  • Good interpersonal skills and communication to interact with all levels of management
  • Ability to follow instructions and pay attention to small details Preferred experience
    • AC/DC low voltage power system knowledge.
    • Ability to use multimeter
    • PTZ CAMs configuration
    • CompTIA Network+ Certificate. Benefits
      • Health, Dental and Vision insurance
      • Life and AD&D insurance
      • Short and Long-Term Disability coverage
      • Buy-up options
      • Employee assistance program
      • Generous paid time off (PTO) program More...

            

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