Sales Support - Specialty Craft Channel - Ludington Michigan

Company: FloraCraft Corporation
Location: Ludington, Michigan
Posted On: 04/20/2024

Calling all career-seekers, team players and collaborators of all skill sets: FloraCraft, the world's leading craft and floral foam manufacturer, is looking to grow its team. The family-owned company is looking for Sales Support - Special Craft Channel ready to join an innovative environment filled with dedicated people.



Sales Support - Specialty Craft Channel



This position is responsible for providing support to facilitate and coordinate the sales of the accounts under the Specialty Craft Channel.



Essential Duties and Responsibilities

• Develops a strong knowledge base of Company's products, processes, and core competencies.
  
• Becomes the expert on customers' processes and requirements.
  
• Generates sales reports on a specified frequency or as needed.
  
• Sets up new items / pricing / descriptions in customer portals.
  
• Manages customer catalog in Plex ERP system.
  
• Provides troubleshooting assistance for customer orders, claims for shortages/damages, tracking of orders and relevant issues.
  
• Assists with customer meeting prep - research, Power Point decks, ordering samples and supplies, etc. Assists with setting up customer POG's (plan-o-grams) when applicable.
  
• Creates and updates SOPs around all activity, looking for efficiencies.
  
• Develops an aptitude for retail sales concepts.
  
• Coordinates customer requests cross functionally.
  
• Ensures safety standards are consistently followed.
  
  
  Skills and Abilities Required
  
  
  
  
  
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote, Teams) with an emphasis on Excel.
    
  • Possesses strong written and oral communication skills and ability to communicate effectively with customers and all levels of the organization.
    
  • Ability to handle changing priorities, work on multiple projects simultaneously, and demonstrate excellent problem-solving skills.
    
  • Driven by curiosity, a thirst for knowledge and a fast learner.
    
  • Detail oriented.
    
  • Self-starter and motivated.
    
    
    
    Education / Experience requirements
    
    
    
    
    • Bachelor's degree; or 2-3 years of experience in customer support, sales, marketing, or other business-related functions; or equivalent combination of education and experience.
      
    • The ideal candidate is curious, goal-oriented, performs well in a team environment and has strong people skills. Ultimately, the candidate should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
      
      
      Working Conditions / Environment
      
      Working conditions are consistent with a typical office environment and are usually quiet.
      
      
      
      FloraCraft Corporation offers a competitive wage, exceptional benefits, and the opportunity to work with a great team in a fun environment. Compensation details: 20-25 Hourly WagePIb190e58b5e22-31181-34195264 More...

          

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