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Help Desk Technician Tier 1 - Lapel Indiana
Company: Crew Carwash Location: Lapel, Indiana
Posted On: 04/20/2024
Get on the CREW! Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with outstanding earning potential, amazing benefits and the best coworkers, apply today! Check us out! We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row!https://crewcarwash.com/crew-carwash-best-place-to-work-2023/ What do we have open?We have a full time Help Desk position open at our Fishers IT Center. Enough about us, what can we offer YOU?Whether you are looking for a great job as you continue through school, or a lifetime role serving grateful customers; we may have the right role for YOU! Primary Responsibilities - Provide Telephone IT Support for Locations
- Configure and Troubleshoot POS Peripheral
- Manage and Maintain Desktop, Server Computer Systems, and Other Computer Assets
- Provide After-hours emergency phone supportProvide Level 1 Telephone/Email Support for Retail Locations
- Answer & record phone calls, email messages, and voicemail messages presented to the Help Desk.
- Record all necessary information in call tracking tool for each problem.
- Resolve every problem possible by providing training or technical assistance to caller utilizing documentation, online knowledge bases, on-site training (when possible), or other technical support channels.
- Invoke escalation procedures to appropriate support contact in a timely manner.
- Serve as liaison between end user and other IT personnel.
- Inform Associates of system outages and upgrades.
- Document additions / changes / deletions to Help Desk documentation.Configure and Troubleshoot POS Peripheral
- Assist location to resolve point-of-sale issues.
- Repair and configure peripheral devices as needed.
- Coordinate equipment returns and repairsManage and Maintain Desktop, Server Computer Systems, and Other Computer Assets
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