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Automotive Technical Advisor - New Haven/Hartford, CT - New Haven Connecticut
Company: MSX International Location: New Haven, Connecticut
Posted On: 04/19/2024
Title: Automotive Technical Advisor Location: New Haven/Hartford, CT, US Job Type: Full-time with Benefits Who We Are For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Key Requirements of the Position Include: The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within the Business Center. The Automotive Technical Advisor will have a special focus on buyback reductions (repeat repairs/visits, repair time, and Fixed First Visit). They will provide technical assistance and fixed operations consultation to dealer personnel, fleet, and commercial customers. They will motivate and lead dealer service personnel to higher levels of service and parts performance. The Automotive Technical Advisor will "plug" into the existing Tech Advisor ecosystem as it exists today with a specific focus on reducing buybacks in key markets. The Automotive Technical Advisor key tasks are: - Responsible to work STAR escalations - high buyback risk vehicles as identified by the Service Triage Agents
- Provide phone and in-dealership technical assistance
- Represent The OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
- Provide support for C.A.G. / engineering - providing on ground request support
- Recall and Required Service Updates (RSU) follow-up and reduction
- Function as a quality feedback liaison
- Provide dealership consultation on the following:
- Repair order documentation
- Repair service agreements
- Facilities inspections
- Improve customer experience and fixed first visit
- Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer What We Have to Offer:
- Hybrid work environment
- Full-time position with benefits effective the first of the month following 30 days of employment.
- Benefits include Health, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off and employee discounts. Qualifications Required:
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