Technical Support Analyst - Santa Fe Springs California

Company: C&D Technologies
Location: Santa Fe Springs, California
Posted On: 04/19/2024

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Overview
Technical Support Analyst reviews, analyzes, and evaluates information technology systems and operations. Familiar with standard concepts, practices, and procedures within a PC computing, networking and general IT support environment.

Area of Focus
Technical Support Analyst specialist interacts with employees within the company, offering user support and general troubleshooting.

Responsibilities
--- Install, maintain and support user hardware and software
--- Performs IT help desk duties
--- Maintain Documentation and Ticketing system
--- Requisition necessary equipment, parts and supplies
--- Assist and or train employees in use of approved software, when required
--- Be a resource for development of users' computer-aided management and optimization
--- Participation where appropriate on project teams
--- On-call availability for system outages affecting the plant
--- Manage/Maintain physical network connections, terminate network lines, test as needed
--- Assist with special projects as needed
--- Excellent organizational skills

Basic Qualifications
--- Associate degree/technical school
--- At least 4 years of experience
--- Minimum of 3 years' experience providing hardware and software support
--- Technical knowledge around PC's and their peripherals, phone systems and networking equipment
--- Extensive knowledge and experience with Microsoft products including Office Suite, Windows
--- Strong problem solving skills

Preferred Qualifications
--- Bachelor's degree/technical school
--- A+ Certification
--- CCNP
--- Microsoft certification
--- Project Management experience
--- Workday experience is a plus

Salary Range: $28-$31/hour

Our salary ranges are determined by role, level, and location

if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! More...

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