Associate Milk Marketing Analyst - Medina Ohio

Company: Dairy Farmers of America
Location: Medina, Ohio
Posted On: 04/19/2024

General Purpose:Develop relationships and provide excellent customer service to assigned customers. Perform daily tasks related to balancing raw and condensed milk. Provide reporting for ingredients sales and balancing. Complete corrective action reports and provide customer quality reports. Support the team as needed with analytics.--Job Duties and Responsibilities:Build relationships with Ingredient customers through visits and meetings. Research and resolve customer issues/concerns in a timely manner to ensure customer expectations are met or exceeded.Create and maintain reporting related to sales (delivery performance, quality, orders)Monitor raw milk supply and demand daily. Assess balancing needs when milk is surplus or deficit. Assist with finding solutions and communicate accordingly.Build relationships with DFA Mideast Area balancing plant contacts. Communicate routinely on milk intake, inventories, and balancing needs.Build relationships with corporate Liquid Ingredients team and communicate routinely regarding condensed skim milk balancing needs.Coordinate with Sales, Marketing, and Logistics team on balancing situation to provide the best financial return for our member-owners.Build relationships with other milk suppliers and spot sale customers. Assist with coordinating sales and purchases as needed.Develop and maintain reporting on raw milk and condensed milk balancing volumes and values.Complete Corrective Action Reports (CARs) in a timely manner in coordination with other staff membersRun the rejections for the Customer Care Scorecards (CCSC's)Maintain, update, and distribute Out of Compliance reports to staff and follow up on issues as they ariseRun the Butterfat and Weight Out of Spec reports for assigned plantsCreate and complete other corrective action reports and reinstatement requests as they ariseCollaborate with and support the Sales, Marketing, and Logistics team. Serve as backup for the customer invoicing process. Support team on sustainability and FARM customer requirements and on special projects as needed.Monitor and work to reduce waiting time for raw milkWork with other departments to continue maintenance of high-quality products and performance for customersSupport mobile manifest implementation across customersUtilize and leverage technologies to assist with communication and apply best practices and improve productivityThe requirements herein are intended to describe the general nature and level of work performed by employee; but is not a complete list of responsibilities, duties and skills required.--Other duties may be assigned as required. More...

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