Systems Information Manager - SME- Hybrid with Security Clearance - Hanover Maryland

Company: GovCIO
Location: Hanover, Maryland
Posted On: 04/18/2024

Overview We are currently hiring for a Systems Information Subject Matter Expert to support a Network Operations Center for the National Background Investigation Services (NBIS) systemCandidate must be located within commuting distance of Hanover, MDCandidates are expected to reside locally and be able to report to the customer site one to two days a week as neededResponsibilities Responsibilities include:--- Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide a modern automated DevSecOps environmentThe NBIS application is an enterprise mission system supporting personnel vetting.
* Provide tier 2 trouble ticket resolution or escalation to tier 3 team
* Provide quick and professional Tier 2 application support to include ticket triage, assignment, and resolutionAdditionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, timely, and accurate support.
* Utilize ServiceNow to input, track and manage Help Desk Trouble Tickets for NBIS
* Coordinate with other Tier support teams to share information and create knowledge articles with the goal of resolving tickets efficiently at the lowest possible tier
* Monitor NBIS and related applications using logs, dashboards, Tier support reports, and any other available sources to detect and react to events that effect usability, performance, and quality of the applications
* Use this information to find and report problems quickly, which will regulate the quantity of users impacted and service support tickets created
* Monitor the application support process to ensure timelines are met
* Normal operating hours expected: Monday-Friday; 0800-1700 for Shift A or 1000-1900 for Shift B Qualifications Required Skills and Experience Bachelor's with 12+ years (or commensurate experience)--- 5-10 years exp with Network/System Administration
* Cloud services experience (preferably AWS
* 8570 certification
* Must be within commuting distance to Hanover, MD Clearance Required: TOP Secret #dcsa #dsg Company Overview GovCIO is a team of transformers--people who are passionate about transforming government ITEvery day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizensBut we can't do it aloneWe need great people to help us do great things - for our customers, our culture, and our ability to attract other great peopleWe are changing the face of government IT and building a workforce that fuels this missionAre you ready to be a transformer? We are an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteranEOE, including disability/vetsPosted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equityThe total compensation package for this position may also include other compensation elements, to be discussed during the hiring processIf hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factorsPosted Salary Range USD $125,000.00 - USD $132,000.00 /Yr. More...

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