Sales Service Associate - Wilkes Barre Pennsylvania

Location: Wilkes Barre, Pennsylvania
Posted On: 04/18/2024

Adecco is currently recruiting for multiple Sales Service Associates in the Hanover Township area.



Our client is a leader in workforce solutions and their clients include many Fortune 500 companies. If you have at least 2 years prior Customer Service, Billing and Collections experience and you are seeking to get your foot in the door of a rapidly growing company, we have an amazing opportunity for you!



JOB SUMMARY

Responsible for managing the daily processes necessary to execute accuracy. This position includes and is not limited to sending, collecting, and verifying documentation for billing, compliance and analysis. Candidate must have the ability to demonstrate initiative to resolve documentation and claims with minimal supervision.





ESSENTIAL FUNCTIONS:

¿ Relationship building with the Account Managers. Must have a good rapport to ensure maximum profit and the highest level of customer service.

¿ Troubleshooting¿must know the systems in and out in order to help the Account Manager.

¿ Responsible for held billing accounts. Must work with the Account Managers diligently to ensure claims are billed within payer timelines.

¿ Create written communications to internal and external resources. Requires ability to draft letters from scratch.

¿ Inbound/Outbound calls to Account Managers, payers, and the client to resolve billing and product related issues.

¿ Contact payers to obtain necessary information for billing and customer service.

¿ Review the history of the account in detail to determine plan of action.

¿ Document all contact notes in the systems for future reference.

¿ Responsible for ensuring management is informed of issues with Account Managers that need addressed. Work with the client when necessary on these issues.

¿ Maintain compliance with state and federal requirements.

¿ Meet or exceed set production goals.









KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:



1. Must have excellent communication skills ¿ both verbal and written.

2. Must be comfortable with Windows and Microsoft Office products.

3. Must be dependable and detail oriented.

4. Will be required to meet or exceed production standards.

5. Strong analytical skills.

6. Ability to multi-task while taking calls.

7. Ability to work in close proximity with co-workers.



EDUCATION AND EXPERIENCE:



¿ 2-4 years customer service experience preferred

¿ 2-4 years sales support preferred.

¿ High School diploma or equivalent

¿ Associates Degree preferred or equivalent experience.



This is a long term temporary position with the possibility for hire. This position will be M-F 8am-4pm with a start rate of $14/hr-$16/hr.



Qualified? Do not miss out on this great opportunity to become a part of a rapidly growing company! For consideration, please apply directly to this job posting or you may log on to www.AdeccoUSA.com and in the upper right hand corner click on ¿apply now¿. Please make sure to upload your resume to the application. All candidates will be contacted in a timely manner. Equal Opportunity Employer Minorities/Women/Veterans/Disabled More...

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