Collections - Hayward California

Location: Hayward, California
Posted On: 04/16/2024

SUMMARY OF POSITION:



Receives incoming and places outgoing phone calls to/from customers, alarm dealers and monitoring stations on delinquent accounts. Completes system documentation and paperwork on each account as necessary...



RESPONSIBILITIES



?Respond to inquiries via phone or correspondence from customers or dealers in a call center environment

?Provides quality service, prompt response and follow up to each customer inquiry or dispute

?Make outbound collection calls on customers greater than 14 days past due

?Arrange for customers to pay by phone with credit card or check; initiate set up of account on Electronic Funds Transfer

?Accurately document all interactions with customers in customer databases

?Work within a team environment to provide continuous follow up with customers and dealers

?Utilize good time management skills to balance call volume and related follow ups

?Meet or exceed monthly expectations

?Maintain a regular and punctual attendance







QUALIFICATIONS REQUIRED



?Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities

?Call Center experience

?Decision making and problem solving ability

?Excellent verbal and written communication skills

?Ability to Multi task

?Excellent time management skills

?Strong computer skills (Microsoft Word, Excel and Outlook)

?Typing skills (40wpm)

?Professionalism

?Ability to work in a team environment

?Strong organizational skills

?High School Diploma



QUALIFICATIONS PREFERRED



?College Degree

?Experience with Lawson



We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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