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Collision Estimator - Alexandria Louisiana
Company: The Boyd Group
Location: Alexandria, Louisiana
Posted On: 04/15/2024
Company: Gerber Collision & GlassWELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description: WELCOME TO GERBER COLLISION & GLASS-LOUISIANA MARKET: Shops locations: Pay range starting from $60,000 to $80,000 + depending on experience and location COLLISION AUTO ESTIMATOR NEEDED CURRENTLY IN LOUISIANA: HAMMOND, ALEXANDRIA, AND BATON ROUGE (SIEGEN LN) (Apply for Current & Future roles) Start building those relationships now by visiting with our awesome General Managers about joining our teams in the future when we have openings near you! CURRENT SHOP LOCATIONS IN LOUISIANA MRKT(s): 1 each in Sulphur, Alexandria, New Iberia, Donaldsonville, Gonzalez, Hammond, Kenner, Slidell, Mandeville, Walker, & Harvey2 in Lake Charles, 2 in Lafayette, & 2 in Baton Rouge, & 2 in New Orleans EMPLOYEE REFERRAL BONUS'S FOR GENERAL MGR'S, ESTIMATORS, & BODY TECHNICIANS (BRING YOUR PEERS w/YOU AND GET AN ADDED BONUS) QUESTIONS, TEXT KANDY HR Talent Acquisition Manager LA/TX The Estimator 's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs. Key Job Responsibilities Role and Requirements - Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone
- Understanding of all required Insurance programs and procedures
- Participate in daily "production walks" with the Management Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if required)
- Attend training, information sessions and workshops recommended by Store Manager
- Maintain the store's KPI's by maximizing role performance
- Uphold the company's Core Values : Honesty, Integrity & Respect Education and/or Experience Required
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP's Minimum of 1-year experience
- Must be willing to complete I-CAR Training
- Valid Driver's License Required Skills/Abilities
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP's Minimum of 1-year experience
- Must be willing to complete I-CAR Training
- Valid Driver's License Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:
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