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Veterans Preferred - Strategic Accounts Segment Support Specialist - Germantown Wisconsin
Company: US11345-AIRGAS Airgas USA, LLC Location: Germantown, Wisconsin
Posted On: 04/15/2024
Military Veterans are Encouraged to Apply. -R10040012 Strategic Accounts Segment Support Specialist (Open) Location: Germantown, WI (LLC Support) - Management How will you CONTRIBUTE and GROW? The Segment Support Specialist serves as a centralized point of contact and works closely and collaborates with the entire SA Business Management team, National Account Managers (NAMs), Strategic and Regional Account Managers (SAMs/RAMs), as well as other departments and support teams. The Specialist prepares documentation related to Strategic Customers Rollout process and supports a variety of customer inquiries related to; reporting, account set up, accounts receivable issues, account tagging/tying within the company's procurement system. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as assigned. - Assign and/or assist with reviewing and resolving customer inquiries related to;
- Accounts Receivable issues
- Account Set up
- Tagging and Tying (Ship to and Sold To accounts), Customer Hierarchy
- Part Number (additions/changes/expiration), research and communication to include issue resolution
- Identify Part Numbers & Provide Quotes
- Create and maintain customer material info records (CMIRs)
- Review cylinder balance issues
- Access multiple databases to provide details on sales activities, cylinder balances, fill rates and other specific activities related to market and/or commodity
- Create and ensure accuracy for documentation related to the SA Customer (Rollout) process to include-Executive Contract Review (ECR), Lost Rent Revenue (LRR) and Credit Review Requests (CRR)
- Prepare supplemental reports, and complete ad hoc requests based on market segment customer base
- Market segment specific processes include but are not limited to:
- Generate business reviews specific to customer
- Impact reports based on new pricing strategies
- Bulk Logs, Slice Reports , IIR & PEC reports
- Logistics, account audits, and name searches
- GPO activities such as processing agreements, maintaining tagging based on membership changes, etc.
- Federal activities such as preparing Government rollout packages, pricing files, templates, in addition to;
Coordination of Delivery Order (DO) process and creation of DD250 paperwork - Support Customer inquiries on the collection of Conflict Minerals information
- Assist with company Cage Code administration- System for Award Management (SAM)
- Identify, monitor and communicate potential process improvement areas
- Submit dashboard requests related to customer account changes to Master Data team
- Collaborate with cross functional teams to include ebusiness, sales service, billing and special handling teams, merchant gases (AMG) and data teams
- Provide administrative support as necessary, including reporting, customer research and other administrative related duties to increase Salesforce selling time
- Responsible for aiding in own self-development by being available and receptive to all training made available by the company
________________________ Are you a MATCH? COMPETENCIES: - Packaged Gas, Hardgoods knowledge, to include process and delivery mode highly desirable
- Experience in reporting systems such as; SAP-PROS -Business Warehouse -Power BI
- Ability to function as both a strong team player and as an independent contributor
- Self-motivated individual with strong background in solution resolution process and customer service
- Demonstrated experience serving on cross-functional teams; working effectively with those teams to achieve desired results
- Research skills including gathering and analyzing information from multiple sources (subject matter experts) to develop documentation.
- Strong written and oral communication skills with internal/external customers at all levels of the organization.
- Demonstrated ability to interpret and comprehend customer contract language, willingness for (federal government) contracts
PERSONAL CHARACTERISTICS: |
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