Automotive Parts Receptionist - Temple Hills Maryland

Company: Ourisman Chevrolet & Mitsubishi of Marlow Heights
Location: Temple Hills, Maryland
Posted On: 04/14/2024

We are seeking a parts Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the parts department, check numbers for other dealerships, transfer calls to the correct destination, check on and handle customer complaints. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. - What We Are Looking For Ourisman -________ -is seeking a dedicated -Parts Department Receptionist -to help grow our booming parts wholesale department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. About Us In 1921, Benjamin -Ourisman -opened a Chevrolet dealership in Washington. At the start of World War II, -Ourisman -Chevrolet was the largest auto dealer in the U.S. -Today, -Ourisman -Automotive Group has grown to over 17 locations and is still owned and operated by the 4th generation of the -Ourisman -family. Mr. -Ourisman's standards have set the bar high as -"Every customer has to be completely satisfied, every time. We want them to come back and we'll do whatever is necessary to reach that goal." What We Offer

• Competitive Compensation
• Career Growth
• Mentorship Program
• Paid Training
• Medical, Dental, Vision
• Life and Disability
• 401 K
• Paid Vacation
• Saturday -Lunches - Responsibilities
  • Calculate the customer's bill using the dealership's computer system
  • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
  • Answer phones and direct consumer to the proper department and follow up in a timely manner
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist the managers with various clerical duties as needed
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications
    • Experience with Microsoft Office suite is a plus
    • Available to work flexible hours on weeknights & weekends
    • Ability to communicate customers' interests needs and requests to management and sales personnel
    • Professional personal appearance
    • Clean driving record More...

          

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