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Service Delivery Manager - Dallas Texas
Location: Dallas, Texas
Posted On: 05/15/2024
Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking a Service Delivery Manager for our client in the IT Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately. Dialed
Duration: 12+ Months Contract
Location: Dfw Airport, TX/Zip Code: 75261
Compensation: Market Rate
Role: Service Delivery Manager
Role Description: The Service Delivery Manager would need to have at least 5+ years of experience.
Responsibilities:
- Advocating for the Customer and client to the benefit of the service relationship.
- Improving system and service performance consistently over the life cycle of the relationship through using standard, consistent, globally applied methods.
- Synergizing client solutions to provide seamless and consistent set of customer touch-points.
- Adopting advances in practices and programs.
- Providing deep subject matter expertise on customer systems.
- Translating customer priorities and business direction into client action.
Required Skills:
- 5+ years' experience in successfully managing complex service delivery activities in a client services industry.
- Operational support experience.
- Demonstrated ability to build and maintain long-term, client relationships.
- Demonstrated ability to develop and implement client-driven organizational infrastructure.
- Demonstrated ability to develop and expand services within existing accounts.
- Demonstrated ability to understand business and technical issues in a variety of industries.
- Experience with technical projects such as software deployment, enterprise systems infrastructure, business process development, and e-commerce systems deployment, launch and operations.
- Must be able to manage small to medium sized projects using industry standard tools and methodologies.
- Prefer technology practice management and/or IT consulting experience.
- A solid understanding of overall business functions and the impact of technical decisions on business results.
- Outstanding interpersonal and communications skills required.
Education: Bachelor's Degree
Experience: Minimum 5+ years
Relocation: No, this position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Recruiter Name: Ratheesh
Recruiter Phone: 877 884 8834 (Ext: 4042)
We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)
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