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Physical Damage Specialist - field - San Antonio, TX - San Antonio Texas
Company: USAA Location: San Antonio, Texas
Posted On: 05/13/2024
Why USAA?Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated physical damage specialist, you are responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. Also, you will work to resolve problems with a focus on the mission and exceptional member experiences.This is a field-based role in San Antonio, TX. Eligible and qualified applicants who are willing and able to work in San Antonio are encouraged to apply. What you'll do: - Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.
- Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.
- Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.
- Responsible for complaint and payment discrepancy resolution within the vendor MOI.
- Provides direction as needed on borderline Total Loss situations.
- Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.
- Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.
- Supports workload surges and/or Catastrophe Operations, as needed.
- Assists with handling output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).
- Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.What you have:
- High School Diploma or General Equivalency Diploma.
- 4 years of auto physical damage estimating experience.
- Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
- Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution.
- Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
- Strong oral and written communication skills.What sets you apart:
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