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Office Operations & Hospitality Customer Service Representative (Houston) - Houston Texas
Company: Accenture Location: Houston, Texas
Posted On: 05/13/2024
Organization: Corporate Functions/Workplace Location: Houston, TX Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com . People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area. Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies. The Houston office is in the heart of downtown Green Street. It is a place where clients co-create, collaborate, and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation, and event production). Job Description: The Office Operations & Hospitality Representative is responsible for a wide range of services that include reception, internal and external customer support, mail/shipping, and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an online tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and Wi-Fi access, and assists others as needed. The majority of daily tasks will be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service, and timely follow-up. This position fosters an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting/planning engaging in-office events for our employees. May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions. Key Responsibilities: Business partner for Accenture customers by providing outstanding customer support, including: - Support life safety efforts, including badge access, audit reports, and general CCure administration
- Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and reviewing performance against business objectives
- Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services
- Support the planning for and execution of all on-site meetings and events
- Understand Accenture's collaboration/technology tools and support customer utilization of these tools
- Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike
- Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office
- This position will require to work onsite Monday - Friday
Basic Qualifications: - Minimum of 2 years of customer service and/or hospitality experience
Preferred Skills: - Passionate about customer service
- Focused meeting and events skills
- Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
- Intermediate knowledge of MS Outlook
- Intermediate knowledge of MS Office (Word/Excel/PowerPoint)
- Can lift/move up to 40lbs
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