Customer Support - Arlington Texas

Company: TEKsystems
Location: Arlington, Texas
Posted On: 05/09/2024

Description:

• Answer inbound phone calls, including customer initial and follow up calls and response team calls with professionalism and ability to follow customer specific exceptions where applicable
• Collect incident details
• Communicate with customer contacts on and offsite
• Notify ER Specialist (ERS) of any technical assistance needed by customer or response crew or self.
• Document in ticketing system with data entry accuracy. (2nd phase after some training)
• Communicate with responding teams during response at required update times logging calls with accuracy and clarity. (2nd phase after some training)Skills:support, data, ticketing system, administrative support, administrative skills, troubleshooting, technical customer service, dispatch, dispatching, Customer service, Call center, Data entry, Inbound call, Customer support, Customer service call centerTop Skills Details:support,data,ticketing system,administrative support,administrative skills,troubleshooting,technical customer service,dispatch,dispatchingAdditional Skills & Qualifications:The Customer Support Specialist (CSS) is a primary GROC call center representative who is expected to perform significant administrative tasks pertinent to the calls received, tickets created, and expectations as shown below. It is further expected that when any questions, concerns or issues arise the CSS communicates with the Emergency Response Specialist (ERS) immediately to ensure accurate, clear processes are followed and opportunities for learning are had. Environmental Dispatching Data Entry Call Center Ticketing ReportingExperience Level:Entry Level
  
  
  About TEKsystems:
  
  We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. More...

      

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