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Customer Account Rep - 4X10 Shift - Full-Time (4 Days a Week) - Dallas Texas
Company: MCI Military Recruitment Location: Dallas, Texas
Posted On: 04/28/2024
POSITION OVERVIEW CUSTOMER ACCOUNT REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS The customer account representative position is a full-time, inside sales position for experienced sales representatives. In this role, you will work on behalf of some of the largest retail, telecommunications, and software brands to provide business and residential customers phone support, work to retain unhappy customers, and upsell new products and services. Schedules vary by site and program; however, we can usually find something that works for everyone. Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES In this role, you will be responsible making outbound sales calls to existing customers to offer new products and promotions. You will use state of the art contact center technology, sales skills and customer service skills in order to generate interest in new services and capture additional "share of wallet" from the existing customer base. As a highly-trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. You will be one of the best in the business when it comes to inside sales customer interactions. and will need to will need to be a confident, fully engaged, team player, and dedicated to bringing a positive & enthusiastic outlook to work each day. WHAT IS A CUSTOMER ACCOUNT REP II AND WHAT DO THEY DO EACH DAY? In addition to being an all-around asset to the team, our Customer Account Representatives are responsible for the following tasks - Utilizing technology & systems, making outbound sales calls to consumers, answering inbound calls from interested prospects, following-up with interested customers, listening to customer needs, & assisting customers with their questions as well as helping resolve any service related concerns they may have.
- The fun part, Sales. You'll learn to recognize opportunities to upgrade customers by offering new products and services that will increase the level of satisfaction customers have in the company and service offerings.
- Success in this job is easy; provide an excellent customer experience and make sales, show up every day prepared to do your absolute best, and help promote our brand STANDARD QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications - Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience CONDITIONS
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS |
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