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General Manager - Del Valle Texas
Company: Northgate Resorts Location: Del Valle, Texas
Posted On: 04/25/2024
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests - memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The General Manager (age 18+) is responsible for managing the daily operations of the camp-resort. As the General Manager, you are the face of our brand within the community. This is a full-time position and reports to the Regional Operations Manager. DUTIES & RESPONSIBILITIES - Day to Day
- Establish the expectations for effective presence, through example and follow-up, to support and observe operations
- Maintain the safety and wellness of the facility; ensuring follow up is handled appropriately
- Ensure great customer service by coordinating daily operations
- Organize and provide timely follow up on all requests from home office
- Participate in other projects and activities as assigned
- People Management
- Development of all managers through consistent feedback and goal setting practices, leveraging internal company processes/systems
- Implement and enforce new or changed systems and policies, including communication to appropriate team members
- Monitoring and motivating staff
- Workforce strategy to include attracting, interviewing, hiring, and training employees
- Evaluating performance and productivity
- Ensure the recruitment and retention of well-motivated, trained and developed key personnel
- Accounting/Financial
- Financial analysis of food, beverage, labor costs and controllable expenses with appropriate action plans to improve financial results
- Analyze accounting and financial data to find ways to maximize revenue
- Monitor and maintain compliance with labor, expense, and capital budgets
- Project Management
- Engaging with vendors, capital projects
EDUCATION/TRAINING/EXPERIENCE - Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required
- Project/Construction Management experience preferred
QUALIFICATIONS/REQUIREMENTS - Ability to work long hours and weekends
- Ability to be on call 24 hours a day during occasional periods
- Excellent customer service, communication and problem-solving skills
- Excellent interpersonal, motivational, and writing skills
- Must be able to work in a fast paced office environment and perform physical duties of those they supervise
- Must have valid driver's license
- Personable, enjoy working with children/people
- Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
ESSENTIAL PHYSICAL DEMANDS |
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