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Field Tech Senior Associate (Night Shift) - Nashville Tennessee
Company: NTT DATA Location: Nashville, Tennessee
Posted On: 05/09/2024
Req ID: 281035 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate (Night Shift) to join our team in Nashville, Tennessee (US-TN), United States (US). Work Schedule: Wednesday - Saturday Wednesday 11 pm - 7 am Thursday - Saturday 7 pm - 7 am Role Responsibilities - Responsible for on-site and/or remote troubleshooting repair of desktops, laptops, notebooks, printers, and other associated peripherals or hardware.
- Responsible for device image, configuration, and staging
- Hardware & Software related engagements for various break fix efforts
- Inventory management and adherence to device disposal processes
- Serves as company liaison with customer on administrative and technical matters
- Provide technical support and incident management services and functions
- Reviews, troubleshoots, and analyses operational quality of supported hardware
- Installs, configures, and optimizes supported hardware configurations at customer sites
- Diagnoses and resolves product performance problems and various error conditions
- Performs repair services and facilitates activities for the end users
- Responsible for clearly documented statuses, contact and journaling in ticketing system
- Leveraging experience with a ticketing system surrounding SLAs and time metrics MTTR
- Meets and exceeds SLA;s with timely statuses and management of the individual delegated technicians queue
Basic Qualifications: - Minimum of two years of Desktop Support experience in a busy corporate environment
- Minimum of two years' experience troubleshooting and proficient verbal and written skills
- Minimum of one year experience understanding of the fundamentals of device imaging and configuration
- Minimum of one year experience understanding of inventory management and device disposal
- Minimum of one year experience understanding of the fundamentals of network connectivity and desktop O/S administration, installations, break fix techniques, software tools to aid in resolving localized problems
- Must have reliable transportation- Local travel to client sites and ability to be flexible with support coverage
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