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Mobile Expert, Virtual Retail - Nashville - On-Site Position - Multiple Openings - Nashville Tennessee
Company: T-Mobile Location: Nashville, Tennessee
Posted On: 05/03/2024
Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Job Overview As a Virtual Retail Mobile Expert you are a wireless sales and communications solutions expert. You don't just make a sale, you make a connection that enhances the lives of your customers. You will assist our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. That's why we need you. You will be an expert consultant, with a mastery of analyzing customers' needs. You identify and customize the whole package of wireless/voice/data products and services. You will be an expert in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. You will be part of a team that values an awesome sale done right by nice and helpful consultants. This position has a base compensation plan as well as a generous attainable bonus plan. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.This is an on-site position. 4 - 10 hour days per week. Job DescriptionBenefits: - Medical, Dental, Vision Benefits & 401K
- Generous vacation Offered
- Full Tuition assistance & More Educational Discounts
- $1,000 TMUS Stock for every employee every year
- Employee Stock Purchase Program
- Diversity, Equity & Inclusion Community Groups
- 75% off your T-Mobile phone plan
- Generous family leave plans
- Up to $3,000/yr. for childcare expensesJob Responsibilities:
- Selling and serving to our customers, while providing a world-class customer experience and building loyalty
- Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products, and reference resources
- Sales Skills in New Customer Acquisition, Including Results-Oriented Drive and Confidence for Success
- Consistently uses digital tools in interactions and onboardingEducation:
- High School Diploma/GED (Required)Work Experience:
- 12 months of customer service and/or sales experienceKnowledge, Skills, and Abilities:
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