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Medical Assistant-Children's Urgent Care-Sevierville - Sevierville Tennessee
Company: TeamHealth Location: Sevierville, Tennessee
Posted On: 05/02/2024
JOB DESCRIPTION OVERVIEW: The Medical Assistant (MA) performs a variety of duties to accommodate and support urgent care clinical staff in the provision of patient care. The MA performs all clinician orders in a timely and accurate manner adhering to all regulatory requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Represents Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
- Creates a welcoming environment and acts as a patient advocate.
- Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate.
- Coordinates and participates in a variety of patient care activities in the examination and treatment of patients to include: vital signs, blood draws, intake, assisting with diagnostic and therapeutic procedures, using standard equipment; records data for medical record.
- Performs patient intake and enters data into EMR.
- Adheres to patient intake standards.
- Prepares patients for examination and treatment assisting clinicians where appropriate.
- Prepares and sets up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
- Performs various laboratory testing, daily controls and additional duties as needed.
- Performs drug screens as needed.
- Confers with patient to obtain accurate information for records. Assists in completion of insurance/compensation/disability forms.
- Works directly under supervision of the clinician, practice manager and registered nurse to provide uncompromising service to patients and community.
- Supports Patient Service Representatives by performing the patient registration process as needed and under direction of management.
- Maintains work area in clean and orderly condition; sets up, cleans and disinfects examination rooms; monitors and ensures appropriate inventory of medical supplies in examination rooms; replenishes as required.
- Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and referrals as needed.
- Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.
- Interacts calmly, respectfully and in a friendly manner with other clinic staff. Refers patients to proper resources including transfer, follow up and appointments as directed by clinician.
- Participates in ongoing training through completion of online training, attending in-person training sessions and meetings as required.
- Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
- Maintains CME requirements through continuing education and in-service training.
- Ensures cleanliness of office and clinical environment.
- Other duties as assigned and requested.
- Attendance and being on time, ready to work your scheduled hours is an essential job requirement.QUALIFICATIONS / PREFERRED EXPERIENCE:
- Associates Degree in related field preferred, minimum of High School diploma required
- Vocational training as a medical assistant preferred
- Medical Assistant Certification or EMP a plus
- 1 to 3 years' experience in a medical office/clinic environment preferred
- Previous experience with drug screens preferred
- Current certification required based on clinic specialty, including but not limited to PALS, ACLS, BLS
- Please refer to skills Checklist for applicable skills requirements KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to perform patient intake and document problems appropriately, seeking guidance as needed
- High degree of verbal and written communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support
- Strong planning, problem solving, organizational, verbal communication and interpersonal skills
- Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
- Working knowledge of medical terminology
- Ability to address and resolve conflict in a professional manner, including challenging patients/clients and stressful situations
- Ability to maintain strict confidentiality
- Ability to be flexible
- Ability to perform detail-oriented work
- Ability to work independently yet in conjunction with a team
- Ability to adapt to a changing and growing atmosphere
- Courteous and professional demeanor
- Willingness to work as a team player to meet common goals of the department
- Ability to work under pressure and meet deadlines
- Excellent customer service skills
- Promote positive department morale through effective teamwork
- Ability to work and travel to multiple locations if neededPHYSICAL / ENVIRONMENTAL DEMANDS:
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