Customer Service Representative - Chattanooga Tennessee

Company: The Siegel Group
Location: Chattanooga, Tennessee
Posted On: 04/28/2024

Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression

ESSENTIAL FUNCTIONS
--- Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
--- Knowledge of room openings and availability.
--- Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
--- Accurately handle all cash and charge transactions.
--- Make cash drops in the safe.
--- Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
--- Take work orders from residents and process correctly in the system.
--- Receive and distribute mail to residents.
--- Maintain a clean and inviting office
--- Other duties as assigned

REQUIRED EXPERIENCE
--- HS Diploma or equivalent
--- 6 months customer service experience
--- Legally able to work within State and Federal guidelines

PHYSICAL REQUIREMENTS
--- Continuous standing and walking throughout the duration of each shift.
--- Bending, lifting, and carrying up to 25 pounds.
--- Constant face-to-face interactions with customers.
--- Ability to multi-task and remain positive in busy working conditions.

WORKING CONDITIONS
--- Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
--- Comply with the brand and Company uniform and hygiene policies.
--- Fun, fast-paced, upbeat environment More...

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