|
Customer Service Specialist - Chattanooga Tennessee
Company: Mobile Communications America Location: Chattanooga, Tennessee
Posted On: 04/28/2024
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in the Chattanooga, TN area to support our fast-growing MSS division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: -
Log all repairs in ERP, determine warranty dates of equipment and stage for internal repair, or ship to third-party repair depot. Ensure the repair gets completed and returned to the customer in a timely manner. File warranty claims for reimbursement if applicable. Price out tickets accordingly and prepare for biller to review. -
Receive and stage products and provide tracking and updates for sales and service teams as well as customers. Ship out products to customers. Collect, assess, and return equipment to the vendor within the allotted timeframe. -
Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest. Ensure inventory assets are secured and locked at all times. -
Add and remove equipment. Assist in the renewal process. -
Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing, and prepare tickets for billers to review. -
Maintain and update customer contact information as needed, assist in resolving incorrect billings, contact customers on overdue bills, and work with them on collecting payments. -
Pull and maintain WIP and other reports such as aging, open purchase orders, etc. -
Review sales and service tickets for accuracy and send invoices via email or mail to customers. (Varies per region) -
Establishing relationships with major customers and vendors outside of their locations. -
Serving as the first point of contact for visitors and customers, depending on the reporting location. WHAT YOU WILL BRING TO THE TEAM: |
|