K1 Support Analyst/Customer Service - BIG 4 ACCOUNTING FIRM!! - Hermitage Tennessee

Location: Hermitage, Tennessee
Posted On: 04/24/2024

AppleOne is recruiting for multiple Contractor's for a special project. This position will provide front line phone support for specialized tax queries. Effectively work independently with little or no direct supervision. Minimum of two years of customer phone support. Support in a banking/investment customer service preferred or familiarity with common financial terminology. Excellent customer service skills. Ability to deal with frustrated callers. Experience in handling confidential information. Proven ability to support internal or external business applications. Excellent written, verbal, listening, analytical, and communications skills required. Must be able to easily grasp and communicate complex ideas. Highly organized with the ability to multi task. Expert problem solver. Use call tracking tools to document content of call along with using proprietary database to update and mail tax packages. Use call tracking tool knowledge base to provide resolutions to customers. Effectively uses knowledge gained through use of knowledgebase and training to resolve issues. Proven track record of being able to effectively troubleshoot and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution. Previous success record in working on a team that has collaboratively met team goals and achieved positive results. Proven ability to learn new technologies while maintaining high levels of performance in an ambiguous, high-pressure environment. If this is a position for you, please apply today! Positions will be filled quickly!



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